Product Return Policy

RETURNS & EXCHANGES

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your Supriya purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

  • Returns must be made within 30 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  •  Please mail your Supriya return to:
Star Solutions LLC
Attn: Returns/Exchanges Dept
28295 Via del Mar
San Juan Capistrano, CA 92675

 

You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy). 

  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • Please do not mail any packages C.O.D., as they will not be accepted.

Items purchased online and at the Orange County Marketplace may be accepted for a return.  Items purchased cannot be returned or exchanged at retailers that sell Supriya products.
Please contact customer service with any questions by phone at 1-949-558-1146 (M-F 9AM-5PM PST)

Please Note: Empty containers cannot be accepted for refund.

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange our product, please review the information below.

  • We accept exchanges on items purchased only up to 30 days after the original purchase.
  • Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 
  •  You will be responsible for the return shipping & handling charges, which will not be refunded.  

Please Note: Empty containers cannot be accepted for an exchange.

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement. Items will not be replaced after 30 days.